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Here is a comprehensive Privacy Policy drafted specifically for Dina Farms (covering both the website and the mobile e-commerce ordering application).
Effective Date: August 3, 2026
Last Updated: August 3, 2026
At Dina Farms ("we," "our," or "us"), accessible via our website and mobile application, protecting your personal data is a top priority. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our website, mobile application, and online delivery ordering services.
By creating an account, downloading our mobile app, or placing an order through our services, you agree to the practices described in this Privacy Policy.
We collect information necessary to process your orders, deliver fresh products to your location, and improve your shopping experience.
Account Information: Name, email address, mobile phone number, password, and date of birth.
Order & Delivery Details: Precise physical delivery address (city, street, building number, apartment/suite), location landmarks, and delivery instructions.
Payment Information: Payment card details (processed securely via PCI-DSS compliant third-party payment gateways; we do not store full card details directly on our servers), online wallet info, or Cash-on-Delivery preferences.
Customer Care Interactions: Feedback, support requests, and survey responses submitted to our team.
When you interact with our website or mobile application, we automatically collect:
Location Data: Precise or coarse GPS location (with your consent) to identify the nearest delivery radius, estimate delivery times, and verify physical address locations.
Device & Usage Details: Device model, operating system version, IP address, unique device identifiers, push notification tokens, app crash reports, and browsing/purchase history.
Cookies & Tracking Technologies: We use session cookies and analytical trackers on our website to maintain cart items, remember preferences, and analyze user navigation patterns.
To ensure smooth order processing, our mobile app may request the following device permissions:
Location Services: To auto-detect or pinpoint your delivery address on a map.
Push Notifications: To send real-time order status updates (e.g., Order Confirmed, Out for Delivery), promotional offers, and product availability alerts.
Camera / Photos: Optional permission used if you upload photos for customer service queries (e.g., damaged or incorrect order reporting).
You can manage or revoke these permissions anytime through your device’s system settings.
We use the collected information for the following business and operational purposes:
Order Processing & Fulfilling: Processing payments, picking fresh produce/dairy items, and dispatching orders to your address.
Account Management: Maintaining your account, user profile, past purchase history, and saved addresses.
Customer Communication: Sending order receipts, delivery notifications, order modifications, and responding to support inquiries.
App Optimization & Analytics: Troubleshooting crash reports, enhancing UI performance, and testing new feature enhancements.
Marketing & Offers: Sending newsletters, seasonal discounts, and promotional offers (you may opt-out at any time).
Legal & Safety: Detecting and preventing fraud, complying with legal regulations (including Egyptian Data Protection Laws), and enforcing our Terms of Service.
We do not sell, rent, or trade your personal information. We only share necessary data with trusted third parties under strict confidentiality agreements:
Logistics & Delivery Partners: Drivers and third-party delivery contractors who require your name, address, and phone number to deliver your order.
Payment Processors: Bank gateways and digital wallet operators required to complete transactions.
IT & Cloud Service Providers: Third-party cloud hosts, database providers, and push notification platforms assisting our app operation.
Legal Compliance: Authorities or government bodies when required by applicable law, court order, or legal process.
We implement appropriate technical, organizational, and physical security measures to safeguard your personal data against unauthorized access, loss, or alteration:
Encryption of data in transit via standard SSL/TLS security protocols.
Secure tokenized processing for electronic payments.
Restricted employee access on a need-to-know basis.
Please note that while we strive to use commercially acceptable means to protect your personal data, no internet transmission is 100% secure.
Depending on local regulations (including Egyptian Personal Data Protection Law No. 151/2020), you hold the following rights regarding your personal data:
Access & Rectification: View and update your profile details or saved addresses directly within the app/website.
Account & Data Deletion: Request the deletion of your account and associated personal data by submitting a deletion request through the app settings or via our contact email.
Marketing Opt-Out: Unsubscribe from promotional SMS or email messages by following the opt-out instructions included in the message.
Revoke Location Permissions: Disable location access through your device settings at any time.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/accounting obligations, or resolve active disputes.
Our online ordering services are intended for individuals who are of legal age to make purchases. We do not knowingly collect or solicit personal data from children. If we discover that a minor under the legal age has provided personal data without parental consent, we will delete it promptly.
We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. Any updates will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via in-app notifications or email.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Dina Farms Support
Email: [email protected] (Replace with official email)
Phone: 17009 (Replace with official hotline)
Address: Cairo-Alexandria Desert Road, Egypt (Replace with legal headquarters address)